Guest Services Agent
Provide customer service in a hospitality business.
Job opportunities
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Jobs in SEEK right nowJob growth
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In the last 3 monthsSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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In the last 3 monthsJob satisfaction
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On this page
- What's it like to be a Guest Services Agent?
- How to become a Guest Services Agent
- Latest Guest Services Agent jobs
- Top skills and experience for Guest Services Agents
- Guest Services Agent role reviews
What's it like to be a Guest Services Agent?
Guest Services Agents help guests in a hotel or resort. They greet guests, provide information about amenities and activities, assist with check-in and check-out processes, and work with support staff and managers to resolve issues. Guest Services Agents need good communication and customer service skills. They are often required to work shifts including weekends.
Tasks and duties
- Greeting guests on arrival.
- Undertaking front desk service duties.
- Managing check-in and check-outs.
- Assigning rooms and issuing keys.
- Processing guest payments and managing bills.
- Coordinating with porters, concierge, kitchen staff and housekeeping.
- Acting as a central source of information for guests during their stay.
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
How to become a Guest Services Agent
You can become a Guest Services Agent without qualifications, but customer service experience is desired by many employers.
Get experience and on-the-job training in an entry-level customer service role.
Some employers may require you to complete certifications, such as the Responsible Service of Alcohol certificate.
Consider completing a qualification to enhance your hospitality career options, such as a New Zealand Diploma in Hospitality Management (Level 5). This usually takes one year of full-time study.
Compare your salary
Find out how your salary compares with the average salary for Guest Services Agents.Latest Guest Services Agent jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Guest Services Agent jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Guest Services Agent employers on SEEK are looking for job seekers with expertise in the following areas. Cash Register Operation
Guest Services
Front of House
Hospitality
Guest Experience
Reception
Guest Satisfaction
Neat Personal Presentation
Property Management Software
Hotel Services
Customer Service
Dry Cleaning
Front Office Operations
English
Guest Relations
Professional Housekeeping
Communication Skills
Multitasking
Concierge
Upselling
Source: SEEK job ads and SEEK Profile data
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Latest Guest Services Agent reviews
Oct 2023
Delightful helping and advising guests
Reviewer's QualificationNew Zealand Diploma of Advanced Travel and Tourism Management (Level 6)
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationHospitality & Tourism
The good thingsIf you are passionate about customer service and tourism, working in a complex organisation such as a large hotel is rewarding. Not constantly stuck at a computer there is a nice mix of customer faci...
The challengesWeekend or evening work may be required, so this can be hard to adapt to your lifestyle.
Read more
Jan 2025
Could be better
ExperienceLess than a year
Organisation sizeMedium (20-199 employees)
SpecialisationHospitality & Tourism
The good thingsMeeting new people everyday. I liked interacting with others and it was quite refreshing seeing them all and which country they came from. Everyday was a different experience.
The challengesI didn’t like the rude people that approached me. The wage wasn’t good and barely any hours. To do so much for so little was exhausting and stressful.
Read more
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.co.nz
