Hotel Manager
On this page
- What's it like to be a Hotel Manager?
- How to become a Hotel Manager
- Latest Hotel Manager jobs
- Top skills and experience for Hotel Managers
- Hotel Manager role reviews
What's it like to be a Hotel Manager?
A Hotel Manager (Kaiwhakahaere Hōtera) is responsible for the running of a hotel, including managing staff and housekeeping, greeting and checking in guests, and overseeing maintenance and the hotel’s facilities. The specifics of a Hotel Manager’s job will depend on how large the hotel is, with Hotel Managers at smaller hotels needing to be more hands-on in some areas of the job, such as cleaning, serving, maintenance and marketing. Hotel Managers must ensure that health and safety standards are upheld, bookings are smooth, and that the hotel is well-staffed to meet the needs and volume of guests.
Tasks and duties
- Overseeing the day-to-day-operations of a hotel.
- Setting budgets and financial plans.
- Employing and training staff.
- Scheduling staff and creating rosters.
- Contacting tradespeople to organise maintenance.
- Communicating with guests and answering their questions.
How to become a Hotel Manager
Hotel Managers typically have practical experience in the hospitality industry. Qualifications can improve your employability.
Gain a few years of work experience in a hotel or restaurant setting so you are familiar with how hospitality businesses run, from staff rostering to liquor licensing requirements. As Hotel Managers have a lot of responsibility, it is a job best suited to people with industry experience.
Consider completing a formal qualification, such as a bachelor degree in business, or a diploma in hospitality management (Level 6). While formal qualifications are not a requirement for all employers, they will prepare you to work as a Hotel Manager and can increase your chances of success in this career.
If the hotel you manage serves alcohol, you must be at least 20 years old and hold a Manager's Certificate and a Licence Controller Qualification. To get this you need to pass a test, which can be completed online or in-person through a training provider.
