Service Manager
On this page
- What's it like to be a Service Manager?
- How to become a Service Manager
- Latest Service Manager jobs
- Top skills and experience for Service Managers
- Service Manager role reviews
What's it like to be a Service Manager?
Service Managers manage an organisation’s customer relationships. They oversee the provision of services, manage teams, set customer experience targets and review performance. They may also assist in generating sales leads for their organisation. Service Managers need communication, motivational and problem-solving skills. They work in service-based businesses in many industries including automotive trade, health, energy, manufacturing and logistics.
Tasks and duties
- Developing and reviewing customer service standards, procedures and policies.
- Managing service staff to ensure performance goals are met.
- Educating staff through feedback and performance reviews.
- Responding to customer enquiries over the phone, via email and in person.
- Liaising with other staff members to resolve escalated issues.
- Keeping records of customer interactions.
- Generating sales leads and building positive business relationships.
- Distributing promotional materials.
How to become a Service Manager
You can become a Service Manager without formal training, but experience is usually required.
Consider completing a certification in customer engagement or business administration. This usually requires the completion of a short course.
Get experience in an entry-level customer service role in an industry of your choice. You could start as a Customer Support Officer.
Build skills using MS Office and other relevant computer software.
Develop your experience across one or more managerial roles in an industry of your choice.
