Call Centre Operator
Assist customers over the phone, answering questions and resolving complaints.
Job opportunities
-
Jobs in SEEK right now
Job growth
-
In the last 3 months
Salary
-
Typical salary
Job satisfaction
-
Job opportunities
-
Jobs in SEEK right now
Salary
-
Typical salary
Job growth
-
In the last 3 months
Job satisfaction
-
What's it like to be a Call Centre Operator?
Call Centre Operators are the primary point of contact for customers over the phone, handling enquiries, complaints, and providing information about products or services. Their responsibilities include answering incoming calls, understanding the customer's needs, and providing appropriate solutions. They also keep records of customer interactions, process orders, and escalate unresolved issues to the relevant departments.
Tasks and duties
- Answering incoming calls and making outgoing calls.
- Reading and responding to emails, chats and messages.
- Assisting customers with their enquiries.
- Escalating to a more senior team member when required.
- Transferring customers to different departments.
- Coaching junior members of staff.
- Creating interest in goods and services.
- Resolving complaints and minimising lasting negative feeling regarding good or service.
- Updating database or software with customer information.
- Organising for invoices, receipts, products and information kits to be sent to customers.
Compare your salary
Find out how your salary compares with the average salary for Call Centre Operators.
Latest Call Centre Operator jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Call Centre Operator jobs on SEEK right now.
Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Call Centre Operator employers on SEEK are looking for job seekers with expertise in the following areas.
Source: SEEK job ads and SEEK Profile data
Did you find this helpful?
Latest Call Centre Operator reviews
3.0Feb 2024
Reviewer's Qualification
National Certificate of Educational Achievement (level 3)
Experience
Less than a year
Organisation size
Medium (20-199 employees)
The good things
If you have good colleagues and are working in an interesting industry this job can be okay.
The challenges
Working in collections was quite difficult, I wasn’t paid much and didn’t feel valued as an employee.
Read more
5.0Feb 2024
Reviewer's Qualification
National Certificate of Educational Achievement (Level 2)
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
The good things
I like that i can communicate with customers and help them with any inquiries requested but having their situation sorted
The challenges
Only when times are tough customers having to wait in line then call back
Read more
Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through seek.co.nz
Explore similar careers
Subscribe to Career Advice
Get expert career advice delivered to your inbox.
You can cancel emails at any time. By clicking ‘subscribe’ you agree to SEEK’s Privacy Statement.