Technical Support Specialist
Provide assistance to users experiencing technical issues with hardware or software.
Job opportunities
-
Jobs in SEEK right nowJob growth
-
In the last 3 monthsSalary
-
Typical salaryJob satisfaction
-
Job opportunities
-
Jobs in SEEK right nowSalary
-
Typical salaryJob growth
-
In the last 3 monthsJob satisfaction
-
On this page
- What's it like to be a Technical Support Specialist?
- Latest Technical Support Specialist jobs
- Top skills and experience for Technical Support Specialists
- Technical Support Specialist role reviews
What's it like to be a Technical Support Specialist?
A Technical Support Specialist helps users troubleshoot and resolve issues with computer systems, software, and hardware. They provide technical assistance, answer questions, and guide users through steps to resolve technical problems. Their role is critical in ensuring the smooth operation of technology within a business or organisation.Tasks and duties
- Providing technical assistance to users, answering questions and troubleshooting problems.
- Guiding users through steps to resolve technical problems, either in person or over the phone.
- Installing, maintaining, and updating software and hardware.
- Monitoring and maintaining networks and servers.
- Documenting technical issues and solutions to create a knowledge base for future reference.
- Staying up-to-date with the latest technologies and potential issues.
Compare your salary
Find out how your salary compares with the average salary for Technical Support Specialists.Latest Technical Support Specialist jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Technical Support Specialist jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Technical Support Specialist employers on SEEK are looking for job seekers with expertise in the following areas. Troubleshooting
Helpdesk Support
Applications Support
Printers
Customer Service
Customer Interaction
Theatre Management
IT Technical Support
Problem Solving
Software as A Service
Hardware
Information Technology
Standard Operating Procedures
Microsoft Intune
Communication Skills
Systems Administration
Microsoft Desktop Window Manager
Installing Software
Microsoft Windows
Customer Resolution
Source: SEEK job ads and SEEK Profile data
Did you find this helpful?
Latest Technical Support Specialist reviews
Aug 2023
A good opportunity to develop my leadership skills
Reviewer's QualificationDiploma of Computer Networking
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationInformation & Communication Technology
The good thingsIts a good role to help grow and develop the team . To teach and mentor them so they can be better team members. Also to give feedback to the wider business on the support the team needs.
The challengesIt can get very repetitive, doing the same thing day in day out . Dealing with customers raising the same issues.
Read more
Dec 2023
It was amazing! I learned so much that I will keep for life!
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsI love the people the most! They helped me get through the job! And I just love meeting new people and talking to people!
The challengesNothing! It was pretty cool! I knew what I was signing up for!
Read more
Share insights on your current role.
Help people decide if your job is right for them - it only takes a few minutes.Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.co.nz
